Get Adobe Flash player


The Smart Grid Dictionary

Smart Grid Dictionary 6th Edition

Add Print Book To Cart

Add eBook To Cart

“One of the greatest assets that the Smart Grid transformation could have at this critical time is the “Smart Grid Dictionary”. Having clear and comprehensive definitions of the essential terminology will bring much needed clarity and precision to this often confused and abused, but profoundly important, national initiative.”
Kurt Yeager
Executive Director, The Galvin Electricity Initiative

“The Smart Grid Dictionary is one of the most comprehensive information resources that exists on that broad topic we call the Smart Grid. It’s an excellent Dictionary!”
Michael E. Ebert
Principal Research Associate, George Mason University

“Coming from server and microprocessor chip design backgrounds, I never heard of terms like AMI and Demand Response. Smart Grid Dictionary has been a one-stop shop for me to get crucial help when climbing up the steep Smart Grid learning curve. I’ll be one of the loyal readers of the Smart Grid Dictionary for the foreseeable future. It suffices to say that the Smart Grid Dictionary has become one of the most important resources I could not live without. Thank you very much for making such a valuable resource available.”

Michael Hsieh
University of California-Berkeley Extension Instructor and Smart Grid Enthusiast

“Every business needs a dictionary to accurately define important terms and decipher acronyms, and the Smart Grid business sector finally has one.”
Denis Du Bois
Editor, Energy Priorities Magazine – June 2009

“This will become the “go-to” for definitions as well as other vital information about smart-grid stakeholders.”
Don Dickson
Director of Special Projects in the Texas Center for Applied Technology, Texas A&M University

“I looked over the Smart Grid Dictionary and I thought it was simply brilliant! I looked up 25 things I thought should be in there and they were all there with very succinct and clear definitions.”
Rachelle Chong
Former Federal Communications Commissioner and California Public Utilities Commissioner

“Christine Hertzog has absolutely succeeded in compiling a comprehensive and well-organized collection of definitions for technical terms, organizations, and standards that are easy-to-find and easy-to-understand.”
Carol McClelland, PhD
Founder and Executive Director of Green Career Central ( and author of Green Careers for Dummies

“The Smart Grid Dictionary is a welcome life raft for those fighting to stay afloat in a sea of new energy industry acronyms, jargon and technology developments. It simplifies our daily work and helps us prepare to win new business opportunities.”
Josh Seidenfeld Bois
Antenna Group

The Smart Grid Consumer Focus Strategy:  Transforming Utility Operations to Build Consumer Value

Add Consumer Focus Stategy To Cart

“A great read for anyone working on delivering customer value from the smart grid. Christine and Bill have captured the complexity of putting all the pieces together in an easy to read format that’s sure to cause some thought for even the most experienced leadership. A great piece to recalibrate your own plans with and to share with others as you explain what needs to happen to move the organization forward.”
Hal L. Jensen
Director SmartStar Programs, Westar Energy

“This well thought out Consumer Focus Strategy draws on the writers’ vast experience in the contact center space and brings it into focus on today’s smart grid.  Regardless of how good a utility is, it will always have blind spots that external experts like Bill Maikranz and Christine Hertzog can help shed light upon.”
Director of Technology – Smart Meter Infrastructure at a major Canadian utility

“This book provides not only an excellent introduction to the concept of The Smart Grid Consumer Focus Strategy, but also provides a blueprint of the steps required to create and implement the strategy.  It is a must-read for utilities as they plan their Smart Grid Initiatives.”
Debbie Diersch
CEO, Chrysalis Software